If you are not satisfied with an item, you can return it within the return period of two weeks. SALE items cannot be returned. The unused item has to be returned in its original packaging. You may inspect the goods carefully.
Please not we do not refund, we send you a digital gift card of the exact amount of your purchase. The gift card can be used until a year after issuing. The fall of value as a result of the proper use beyond the careful inspection of the goods, which implicates, that the refunded goods cannot be sold as “new” anymore, has to be reimbursed by the customer.
To successfully complete the return process, please follow the instructions on our return form, which is send together with your order. Please note that all returned items have to be sent back in one package. We advise you to sent back the package with registered mail. If the goods are used, worn, damaged, incomplete or not been send back in it original box then KIDS TO KIDS is not obliged to take back the item.
Please address all returns and exchanges to:
KIDS TO KIDS
1074 EA Amsterdam
We only offer refunds. If you would like to exchange an item than we advise you to return the unwanted item and make a new order for the item(s) or size(s) you prefer.
Up to 14 working days may pass between the receipt of the return and the issuing of the gift card. Once your order has been processed you will receive an email confirmation of your return plus an email with a gift card of the same value as the returned item.
Damaged/ Misshipped Items
In the unlikely event that you have received an incorrect order or a defective item, please contact us immediately by phone or email. We will take back the item, exchange it against a new one or credit you the purchase price and sales tax. To do so please go back to Returns.